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[Qualtrics] Firebase Push Notifications Don't Appear With App Running
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Spencer Cook
Client Runtime Version: 3.4.10
App ID: 247537
Buildtype: Standalone
OS: iOS
Device: iPhone 12 Max
If you are using Firebase Cloud Messaging to send push notifications to your app, they won't appear when the app is focused. We only see push notifications when the app is in the foreground or closed.
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Franco Stasi
Is there any update on this topic? I'm sending notifications via https://fcm.googleapis.com/fcm/send endpoint but they only show when the app is closed; notifications are NOT being received when app is in foreground or open, in my case. (IOS, iphone 12)
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Timo Kapanen
Re-opening this ticket as this was unintentionally left to 'completed' state. Issue is still in study and requires some re-design of the functionality as Kristian has earlier commented.
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Timo Kapanen
in progress
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Timo Kapanen
complete
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Timo Kapanen
Hi Spencer Cook and thanks for your report. We have just made 4.1.5 build tag available in the build service. That addresses this issue. Let us know if there are any further issues push notifications. Best Regards, Timo Kapanen
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Spencer Cook
Timo Kapanen: Thank you for the quick response! Sorry, I did a quick search and didn't see that this issue was being addressed already. Sorry for the duplication.
I tried 4.1.5 build in TestFlight this morning on an iPhone 12 Max and unfortunately the issue does not seem solved. As you can see from the screenshots, the notification comes through just fine when the app is in the background but if I am using the app, the notification does not appear.
Thoughts? I am happy to schedule a Zoom call if you would like to see it in-person.
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Timo Kapanen
Hi Spencer Cook, we'll investigate the issue once more. I reverted the ticket status back to 'in progress'. Best Regards, Timo Kapanen
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Spencer Cook
Timo Kapanen: Great, thank you! Let me know how I can assist. I am happy to provide additional information or jump on a live call.
Kristian Gerkman
Spencer Cook: Hey, we're investigating if there is an option to parameterise the notification type.
Currently when using firebase (instead of direct APNS) the messages are received as background messages, triggering "notification received" event.
Thanks,
Kristian
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Spencer Cook
Kristian Gerkman: Thank you! The use case we need this for is Chat. We would still like users to receive Chat notifications when the app is running.